Talk to us
Whether you’re ready to submit or still deciding, we’re here to help with clear answers and practical next steps.
Fast help topics
- Choosing the right date and timing window
- Group size limits and planning for small parties
- Accessibility notes—mobility, stroller needs, and service animal considerations
- Understanding what’s included vs. what may be arranged on-site
- Request changes after you’ve submitted
What to include in your message
To make sure we help quickly, include your preferred date, traveler count, and any specific notes.
Recommended details
• Full name
• Email
• Phone (for time-sensitive questions)
• Preferred date
• Travelers count
Send a support message
We’ll respond with practical guidance. If you already submitted a request, include your details so we can locate it.
Not sure what to ask?
Send a short note like: “Is this a good fit for a group of X?” or “What should we prepare for arrival?” We’ll guide you from there.